FAQ

How do I order?

Add products to your bag, fill in your name, phone, city and address, and send the order. We contact you to confirm it. No account needed.

How do I pay?

In cash on delivery. Bank transfer is offered when enabled.

How much is delivery?

It depends on your city; the price appears in the bag before you confirm.

Are your products authentic?

We identify and check every product and supplier before selling, and only claim what we can support. See the Authenticity & quality page.

Which product suits my skin?

Message us on WhatsApp describing your skin and current routine. We point you to suitable products without pushing you to buy. For a skin condition, see a dermatologist.

Can I send a gift box?

Yes. On the Gift box page, choose the occasion, budget and a message; we build the box with you on WhatsApp.

Can I return a product?

You can refuse the parcel at delivery. A damaged, wrong or defective product is exchanged or refunded. An unopened, sealed product can be returned within 7 days. See the returns policy.